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Return and Exchange

  • 30 DAYS RETURN POLICY
  • What if the product is damaged ?
  • Restocking fees ?
  • When Will I Be Refunded?
  • Exchange

 
Changed your mind? We’ll gladly accept uninstalled, not taken a part ,unused , or not defective by a client  merchandise purchased on FaucetMart.ca for return or exchange. Please click here for the Return/Exchange request.  Or call us directly at  1800 355 9271


30  DAYS RETURN POLICY
If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not. Please notice that FaucetMart.ca is not responsible for shipping costs or for any loss or damage to hardware during shipment.
 
We accept returns . You can return unopened items in the original packaging within 30 days of
your purchase with receipt or proof of purchase as long as they've not been :
-installed.
-not clean
-taken a part.
-used.
-damaged by the client.
 
If 30 days or more have passed since your
purchase, we cannot offer you a refund or an exchange. Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment. Only regular priced items may be refunded.
Please notice FaucetMart.ca is not responsible for any damaged once the product has been installed. It is the buyers responsibility to inform FaucetMart.ca  for any damages the product may contain.

What if the product is damaged ?
Upon receiving the shipment from FaucetMart.ca  please make sure the shipment is not damaged. Once the client have  signed for the shipment it is the responsibility of the client to notify FaucetMart.ca  for any damaged or wrong items. You have 48 hours from the time of your shipping arrival to report any product damages.
 
Restocking fees ?
A restocking fee may be charged.
 
When Will I Be Refunded?
Please allow 1-2  weeks for your return to be received and processed. We’ll send you an email to confirm once the return has been completed.
To obtain full credit please make sure :

  1.  The returned item  must be in 100% Re-Saleable condition.
  2.  In original packaging.
  3. Not have packaging that is written on or defaced in any way.
  4. Sent back to :
    3 – 1136 Centre St. Unit #312
    Vaughan , Ontario L4J 3M8

 
 If you didn’t received your credit after 30 days please give us a call at our customer service at  1800 355 9271 or email us at cs@faucetmart.ca.
 
 Exchange
Want to exchange the product ? No worries.  Please contact us at 1800-355 9271 or email us the   at cs@faucetmart.ca
  
How to Return Products ?
Follow the directions on the back of your packing list. Pack all items in a secure box or reuse the original packaging and enclose the packing list with your items.
 
Need more info?
We're sure you have found plenty  of plumbing solutions here on FaucetMart.ca . If you have any questions regarding shipping and return, please do not hesitate to get in touch, and our friendly team will be glad to help. Call us at 1800 – 355 9271 or email us at cs@faucetmart.ca